Free delivery on orders over KES 5,000Flash deals live now - up to 50% off30-day easy returnsSecure checkout guaranteed Free delivery on orders over KES 5,000Flash deals live now - up to 50% off30-day easy returnsSecure checkout guaranteed

Returns & Refunds

Returns & Refunds

30-Day Returns

Most items can be returned within 30 days. Must be unused, original packaging.

How to Return

  1. Log in, go to order history
  2. Select item to return
  3. Choose reason and print label
  4. Ship back

Refund Timeline

  • Inspection: 1-2 days
  • Processing: 3-5 days
  • M-PESA: Instant
  • Cards: 5-10 days

Damaged Items

Contact us within 48 hours with photos. Free return + replacement.